DOC - Support Specialist
Location: Main Commerce Building, Washington D.C.
Clearance Level: None
Hours: Monday-Friday, 8:15a.m. - 3:00p.m. (Core hours)
Period of Performance: 1 year
As required by the Department of Commerce, the Contractor shall provide the following tasks and subtasks.
Ensure DoC data is properly entered into the system to include maintaining contractor separations of duty, clean up and correction of records.
Serve as a liaison to bureau representatives concerning record discrepancies.
Print and review audit trail reports to monitor for fraud or abuse.
Plan, organize and prioritize work in a high-volume, fast-paced security environment. This includes the ability to maintain poise, tact and self-control while under pressure, and the ability to follow through on tasks.
Demonstrate strong customer service skills both in person and by telephone, and work effectively as a team member, and balance the interests of a variety of clients.
Exercise above-average judgment, resourcefulness, and diplomacy in dealing with Government officials, contractors and associates, visitors and the general public.
Protect privacy and ensure policy and procedure compliance.
Advise program managers and senior managers on administrative/procedurals decisions and judgments.
Analyze and evaluate, on a quantitative/qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.
Develop, provide and transmit effective communications, both oral and in writing.
Prepare a variety of reports for bureau and management.
Execute word processing and data entry.
Research, develop and review documents for Department-level approval, to include management policies, Departmental Orders and other routine requests.
Develop procedures and systems for assessing the effectiveness of programs/management processes.
Create, review and provide briefing materials.
Adeptly using Microsoft Office Suite to include heavy us of Outlook, Word, Excel and PowerPoint.
Review and edit office documents.
Establishing and maintaining records and files which include preforming appropriate reductions in accordance with general records schedules.
Photocopying and performing other general office duties as assigned.
Please submit your resume to email@example.com.
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